Hall of Names Support

Supported OS

Ivanhoe SP1 was tested on:

  • XP (32 bit) *
  • Vista (32 bit) *
  • Win7 (64 bit) *
  • Win8.1 (64 bit) *
  • Win 10 (64 bit)

Note: Windows Vista (64 bit) had issues and is not supported. We do not support iOS or Android at this time

* This OS has been depricated by Microsoft, we strongly suggest an upgrade to Windows 10

Remote Support (TeamViewer)

We use TeamViewer® to allow us to to remotely log into your computer. We offer this remote desktop service to all Hall of Names licensees so as to troubleshoot issues with our software. Only authorized licensees are permitted to access the Teamviewer portal.

How to install and use TeamViewer®


Windows 10 Issues

Windows 10 brings some different challenges to all installs. Please take a moment to read our instruction notes.

Windows 10 Install Help

Windows 10 version 2004 necessitates changes after an upgrade or from fresh install.

Windows Version 2004 Install Notes


(Note: this is a zip file that will need to be downloaded, unzipped and then run on your computer)
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633 Norris Crt, Units 1 & 2
Kingston, ON, K7P 2R9
800.265.7099 (Toll Free)
613.384.2002 (Direct)
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